Frequently Asked Questions

Frequently Asked Questions

At Vector-Map, we aim to make your shopping experience smooth and hassle-free. Our Frequently Asked Questions (FAQ) page is designed to provide answers to common questions that customers may have about our products, ordering process, shipping, returns, and more.

Before reaching out to us, we recommend taking a look at our FAQ section. You may quickly find answers to your questions and learn about our policies and procedures.

If you can’t find the answer to your question or need more detailed assistance, please don’t hesitate to contact our expert customer support team. We are here to assist you and ensure that your experience with Vector-Map is as positive as possible.

Thank you for placing your trust in us and choosing Vector-Map for your needs. We look forward to serving you.

We actively keep you informed about your order through email. After placing an order, you’ll receive a confirmation email with the details of your purchase. Once your order is shipped, we’ll send you a status update along with a Track & Trace link so you can track the progress of your package. This information is also available on our order tracking page, where you can check the status of your order.

If your order has arrived damaged, please follow these steps:

  1. Document the Damage: Take clear photographs of both the damaged product and its packaging. This visual evidence will help us process your request efficiently.

  2. Contact Us: Use the form below to report the issue. Include your order number, attach photos of the damaged product and packaging.

    1. Wait for Our Response: Our customer support team will promptly review your case and provide you with instructions on how to proceed.

    2. Return or Replacement: Depending on the nature and extent of the damage, we will either arrange for a return and refund or send you a replacement product. We will cover any return shipping costs associated with damaged items.

    Please Note: It’s essential to report the damage within 7 days of receiving your order to ensure a prompt resolution.

    We value your satisfaction and are committed to resolving any issues related to damaged products as swiftly as possible. Thank you for your cooperation in documenting the damage.

    If you wish to return a product within our specified warranty period, please follow these steps:

    1. Prepare the Return: Ensure that the item you want to return is unused and in the same condition as when you received it. Include all original packaging and any accessories that came with the product.
    2. Contact Us: Please use the form below to initiate your return request. Provide your order number, a brief reason for the return, and any additional comments or instructions.

      1. Shipping the Return: You will be responsible for shipping the product back to the following address:

        Westervenne 383
        1444WR Purmerend The Netherlands

        Please ensure the product is securely packaged to prevent damage during transit.

      2. Full Refund: If your return request falls within our 30-day warranty period, you will receive a full refund for the returned item.
      3. Wait for Our Response: Our customer support team will promptly review your return request and provide you with further instructions.

      Please Note: Ensure that the return is initiated within our specified warranty period to be eligible for a full refund. Refer to our Return Policy for detailed information on our warranty period.

      We appreciate your business and aim to make the return process as smooth as possible. Thank you for choosing us.

      Question 1: How can I change the currency for my purchase?

      Answer: You can change the currency by following these steps:

      • Via the Top Bar (Desktop): In the top bar of our website, you will find a currency symbol (e.g., “$” for US Dollars). Click on the currency symbol and select your preferred currency from the available options.
      • Via the Mobile Menu (On Mobile Devices): If you are browsing our website on a mobile device, open the mobile menu by tapping on the menu icon (usually three horizontal lines) in the upper-left corner. Look for the currency option and select your desired currency.

      Question 2: Are prices automatically converted after I change the currency?

      Answer: Yes, once you change the currency through the top bar or mobile menu, the prices on the website will automatically be converted to the selected currency. This makes it easy to view and pay for products in your preferred currency.

      Question 3: Can I change the currency at any time?

      Answer: Yes, you can change the currency at any time, even while shopping on our website. This allows you to choose the most suitable currency based on your preference or exchange rates.

      Question 4: What happens to my cart and prices if I change the currency?

      Answer: If you change the currency while items are in your shopping cart, the prices in your cart will also be automatically updated to the new currency. This ensures that you see the correct prices during the checkout process.

      Answer: We offer a wide range of reliable payment methods to make your purchase as convenient and hassle-free as possible. Here are the available payment methods:

      1. Belfius Pay (Available for: Belgium, France, Germany, Luxembourg, Netherlands): Belfius Pay is a popular payment method in these countries, allowing you to make secure and fast payments using your Belfius bank account.

      2. Przelewy24 (Available for: Belarus, Czech Republic, Estonia, Germany, Latvia, Lithuania, Poland, Ukraine): Przelewy24 is ideal for customers in Eastern European countries, facilitating easy and reliable payments.

      3. Giropay (Available for: Austria, Denmark, France, Germany, Netherlands, Poland, Sweden): Giropay is a widely used payment method in multiple European countries, enabling direct payments from your bank account.

      4. EPS (Available for: Austria, Czech Republic, Germany, Italy, Slovakia, Switzerland): EPS is convenient for customers in Austria and neighboring countries, allowing them to pay easily and securely.

      5. Bancontact (Available for: Belgium, France, Germany, Luxembourg, Netherlands): Bancontact is the preferred option for customers in Belgium and nearby countries to shop online securely.

      6. SOFORT Banking (Available for: SEPA Zone): SOFORT Banking is available for customers within the SEPA zone, enabling direct bank transfers.

      7. Bank transfer (Available for: SEPA Zone): Customers in the SEPA zone can opt for bank transfers to complete their purchases.

      8. Credit Card (Available worldwide): We accept credit cards worldwide, making it easy and secure to pay regardless of your location.

      9. iDEAL (Available for: Germany, Belgium, Netherlands): iDEAL is a popular payment method in the Netherlands, now also available for customers in Germany and Belgium.

      10. Apple Pay (Available worldwide): Apple Pay is available worldwide, providing a convenient and secure way to pay using your Apple devices.

      11. PayPal (Available worldwide): PayPal is accepted worldwide and offers a safe and reliable way to pay online.

      Our extensive selection of payment methods is designed to cater to your needs, wherever you are. Choose the payment method that suits you best and complete your order with ease. Do you have specific questions about any of these payment methods? Please feel free to contact us for more information.

      In our online store, we offer various formats of cartographic maps, each with unique features to cater to your preferences. Here are the available options:

      Click on the links above to learn more about each format and determine which one best suits your needs.

      At Vector-Map, we aim to serve customers worldwide. Our delivery areas cover a wide range of countries. To find out if we deliver to your location, please visit our delivery areas page for a complete list of countries we serve. If your country is not listed, feel free to reach out to our customer support team for further assistance.

      Please note: There are a few countries where we currently do not offer delivery services due to logistical and regulatory challenges.

      Answer: Entering a valid EU VAT (Value Added Tax) number during the checkout process is essential, especially for business customers within the European Union (EU). A correct VAT number can have an impact on the VAT taxation applied to your order. Here’s a step-by-step guide to help you enter a valid EU VAT number:

      1. Identify Your VAT Number: Before you begin, make sure you have the correct VAT number for your business. This number must be valid within your EU member state and comply with local regulations.

      2. Proceed to Checkout: After adding your desired products to your shopping cart, proceed to the checkout page to complete your order.

      3. Locate the VAT Field: On the checkout page, look for the field where you can enter your VAT number. This field may is labeled as “VAT Number”.

      4. Enter Your VAT Number: Type your valid EU VAT number into the designated field. Ensure that you enter the number accurately, including the correct country code and digits.

      5. Automated VAT Verification: Our website utilizes automated validation through the VAT Information Exchange System (VIES) database maintained by the European Commission. When you enter your VAT number accurately, our system will automatically verify its validity, ensuring that the correct VAT rate is applied to your order. Simply enter your VAT number, and our system will handle the verification process for you.

      6. Automatic Inclusion on the Invoice: Your VAT number will also be automatically included on the invoice for your convenience. After successful verification using the VAT Information Exchange System (VIES), the correct VAT rate will be applied to your order, and your validated VAT number will be included on the invoice, simplifying your records and ensuring compliance with tax regulations.

      Disclaimer: The information in this FAQ is intended as general guidance and does not substitute for professional tax advice. Always consult a tax advisor for specific tax-related matters concerning your business.

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